Remote Managed Services
Guarantee your services level
1. Overview
2. Challenges
3. Our Approach
4. Business Benefits
5. What We Offer
Overview
Managing complex Network, Server and SAN infrastructure is vital in delivering a world class service to your end customers. Without the correct systems, processes and skill sets in place it becomes exponentially more difficult to deliver such a service.
Challenges
Developing your own Managed Services capability diverts your valuable intellect and skilled resources away from your core business. It requires a degree of initial outlay with regards to funding and the ongoing cost requirements including infrastructure and licensing costs can quickly spiral out of control. Choosing to adopt an Intergence Managed Service solution enables an Enterprise level of service at an SME pricing model.
Our Approach
Intergence is committed to providing our clients with a world class level of service within an extremely competitive pricing model. It allows our clients the benefit of choosing exactly what they want from a managed service, without breaking the bank.
To learn more about how Intergence achieves these results and what this means to you, please click here to contact us
Business Benefits
The benefits of adopting an Intergence Managed Services solution include:
- Minimise downtime and maximise efficiency
- Lower OPEX and CAPEX expenditure
- SLA driven to guarantee service levels
- Secure offsite backup, archive and restore
- Monthly / Special reporting function including Capacity Management
- Optional World-Class Optimisation plug-in
- Managed Service adheres to internationally recognised methods and practices including ISO27000
- Access to a specialist, highly skilled technical resource pool within our Managed Services environment, without any additional outlay, i.e, “Enterprise skill for SME pricing”
What we offer
- 24x7 UK-based Service Desk
- 0800 number calling
- Web support
- Proactive threshold/fault monitoring and resolution
- 99.999% uptime on all of our management systems
- Bronze/Silver/Gold/Platinum service level agreements
- Server, Network (with Security) and Application management including managing WAN outages with your provider
- Low-cost global reach
- ITIL and eTOM principles for all Incident, Change, Configuration and Document management
- Best-in-class Application Performance Monitoring and Penetration Testing service
- We manage all software/hardware/personnel costs allowing the customer the benefit of paying a fraction of the cost relative to running their own service.
