by The Intergence team:

For this year's Sport Relief we all dressed up as a sportsperson to raise money for charity; after a sports quiz and a few poses behind the camera we then indulged ourselves with some cakes! After all the fun yesterday, we've raised £100 for charity.

Vice President of IT Optimisation at Intergence sees trend to remote working
benefiting from optimisation techniques

21 March 2012: Dr Steven Turner, VP of IT optimisation at Intergence, has revealed that WAN (Wide Area Network) optimisation is one of the key drivers behind the increase in remote working, enabling networks to speed up bandwidth-hungry applications, relieve traffic congestion and reduce latency across remote branch offices.

According to Flexibility.co.uk1, the leading provider of news, views and resources about flexible working, the number of workers who will work part of the time from home will increase to 30% of the UK population by the end of 2012, prompted in part by the expected increase in travel congestion caused by the London Olympics and rising cost of transportation.  The ability to use ‘dead’ time which is often lost through travelling can improve productivity. Furthermore, remote working can improve business continuity, should the normal workplace become unavailable. These are just a few of the drivers for the increase in working remotely.
Dr Turner, who has successfully completed a large number of optimisation projects for tier 1 and tier 2 clients, believes that the use of WAN optimisation has made it much easier for companies of all sizes to extract the best possible performance from their existing infrastructures when it is not feasible for them to upgrade equipment or bandwidth.

He explains: “From our experience, we are seeing more and more employees being encouraged to work from home to reduce traffic congestion and their carbon footprint.  Indeed, many offices are now becoming 'virtual' offices with the majority of staff being home-based for better efficiency and to provide an improved work-life balance for the individual. Transport costs are also a major factor as fuel prices and train fares continue to rise relentlessly.

”Whilst many companies have their head office based in well-serviced areas such as London, they often have many branch offices located around the country and some of these areas are too remote for high speed internet access to be financially viable.  
This means that local users must tolerate low bandwidth connections to access resources from their head office or data centre.  WAN optimisation covers many areas which are of significant interest to companies with remote branch offices and who are struggling with performance,” said Dr Turner.

These areas include:

1. Application Performance Monitoring – you must first baseline the end-user experience for each of your sites and understand the performance of applications before you can make an informed decision on how to improve them.
   
   
2. WAN Governance – performance sensitive applications such as voice, video and Citrix remote desktop require a minimum level of bandwidth in order to provide an acceptable level of service. WAN Governance can ensure these applications are protected from other traffic flows.
3. WAN Acceleration – large bulky traffic such as file transfers, e-mail and web-based applications can significantly benefit from WAN Acceleration. This technique allows data to be sent much faster across existing WAN connections through data reduction and acceleration techniques, overcoming some of the limitations of TCP/IP which can often restrict traffic flow on high latency links.

Whilst these techniques can significantly improve remote offices with low bandwidth links, they are also highly effective at improving larger sites as well. Companies which rely on accessing centralised resources and/or use sensitive applications such as Voice over IP and Video see great benefits in employing these solutions, even when their bandwidth usage does not appear to be excessive.

Dr Turner continues: “Most of us are used to having access to a high speed broadband connection at home, but often it can be difficult or cost prohibitive to provide high speed reliable connections to remote offices due to distance from local access points and variations in line quality.

“WAN optimisation can increase application performance significantly and make optimal use of your existing bandwidth, however restricted.  It can help to improve the end-user experience of a remote user to be more alike to the performance they would experience where they connected to the local area network (LAN), and that has to be worthwhile investment.”

Intergence has recently announced its IT Optimisation health check seminars being held in Leeds, London and Edinburgh during May 2012. The health check seminars will explain how to optimise and fine tune an organisation’s infrastructure to best take advantage of cloud technology.
Click here for further information on attending the health check seminars.

---ends---


Notes to Editors
1:  http://www.flexibility.co.uk/homezone/Jan2012.htm

About Dr Steven Turner
Steve Turner is the VP of IT Optimisation at Intergence. He specialises in Network Optimisation and has successfully completed a large number of optimisation projects for clients in both the public and private sector. Steve is Cisco CCNA and CCNA security certified and is currently studying CCNP. Steve has gained a BSc (Hons) in Computer Science from the University of Warwick, and an MSc in Network Systems from the University of Sunderland. He has also completed a PhD using genetic algorithms in conjunction with parallel processing to produce a multi-utility network optimisation tool.

About Intergence
Intergence (www.intergence.com) is a leading independent IT Optimization Consultancy, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE) and was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT.  

The company has recently (February 2012) been announced as one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud. The framework will feature services divided into four segments, with Intergence forming part of the specialist cloud services.

Our close relationship within the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our products and services.
Intergence operates over two distinct lines of business; people and performance. Our expertise and knowledge within the field allows us to resource the right people in the right place, getting your IT projects completed quickly and hassle free. Utilizing world first products and professional optimization services, Intergence has a clear and common purpose- to improve performance and extract more value from your IT infrastructure.

Follow Intergence on Twitter

For further information on Intergence, please contact:

Laura Brown/Justine Smith
KISS Public Relations
T: + 44 (0)208 12345 75
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.kisspr.co.uk

Vice President of IT Optimisation at Intergence sees trend to remote working
benefiting from optimisation techniques

21 March 2012: Dr Steven Turner, VP of IT optimisation at Intergence, has revealed that WAN (Wide Area Network) optimisation is one of the key drivers behind the increase in remote working, enabling networks to speed up bandwidth-hungry applications, relieve traffic congestion and reduce latency across remote branch offices.

According to Flexibility.co.uk1, the leading provider of news, views and resources about flexible working, the number of workers who will work part of the time from home will increase to 30% of the UK population by the end of 2012, prompted in part by the expected increase in travel congestion caused by the London Olympics and rising cost of transportation.  The ability to use ‘dead’ time which is often lost through travelling can improve productivity. Furthermore, remote working can improve business continuity, should the normal workplace become unavailable. These are just a few of the drivers for the increase in working remotely.
Dr Turner, who has successfully completed a large number of optimisation projects for tier 1 and tier 2 clients, believes that the use of WAN optimisation has made it much easier for companies of all sizes to extract the best possible performance from their existing infrastructures when it is not feasible for them to upgrade equipment or bandwidth.

He explains: “From our experience, we are seeing more and more employees being encouraged to work from home to reduce traffic congestion and their carbon footprint.  Indeed, many offices are now becoming 'virtual' offices with the majority of staff being home-based for better efficiency and to provide an improved work-life balance for the individual. Transport costs are also a major factor as fuel prices and train fares continue to rise relentlessly.

”Whilst many companies have their head office based in well-serviced areas such as London, they often have many branch offices located around the country and some of these areas are too remote for high speed internet access to be financially viable.  
This means that local users must tolerate low bandwidth connections to access resources from their head office or data centre.  WAN optimisation covers many areas which are of significant interest to companies with remote branch offices and who are struggling with performance,” said Dr Turner.

These areas include:

1. Application Performance Monitoring – you must first baseline the end-user experience for each of your sites and understand the performance of applications before you can make an informed decision on how to improve them.
   
   
2. WAN Governance – performance sensitive applications such as voice, video and Citrix remote desktop require a minimum level of bandwidth in order to provide an acceptable level of service. WAN Governance can ensure these applications are protected from other traffic flows.
3. WAN Acceleration – large bulky traffic such as file transfers, e-mail and web-based applications can significantly benefit from WAN Acceleration. This technique allows data to be sent much faster across existing WAN connections through data reduction and acceleration techniques, overcoming some of the limitations of TCP/IP which can often restrict traffic flow on high latency links.

Whilst these techniques can significantly improve remote offices with low bandwidth links, they are also highly effective at improving larger sites as well. Companies which rely on accessing centralised resources and/or use sensitive applications such as Voice over IP and Video see great benefits in employing these solutions, even when their bandwidth usage does not appear to be excessive.

Dr Turner continues: “Most of us are used to having access to a high speed broadband connection at home, but often it can be difficult or cost prohibitive to provide high speed reliable connections to remote offices due to distance from local access points and variations in line quality.

“WAN optimisation can increase application performance significantly and make optimal use of your existing bandwidth, however restricted.  It can help to improve the end-user experience of a remote user to be more alike to the performance they would experience where they connected to the local area network (LAN), and that has to be worthwhile investment.”

Intergence has recently announced its IT Optimisation health check seminars being held in Leeds, London and Edinburgh during May 2012. The health check seminars will explain how to optimise and fine tune an organisation’s infrastructure to best take advantage of cloud technology.
Click here for further information on attending the health check seminars.

---ends---


Notes to Editors
1:  http://www.flexibility.co.uk/homezone/Jan2012.htm

About Dr Steven Turner
Steve Turner is the VP of IT Optimisation at Intergence. He specialises in Network Optimisation and has successfully completed a large number of optimisation projects for clients in both the public and private sector. Steve is Cisco CCNA and CCNA security certified and is currently studying CCNP. Steve has gained a BSc (Hons) in Computer Science from the University of Warwick, and an MSc in Network Systems from the University of Sunderland. He has also completed a PhD using genetic algorithms in conjunction with parallel processing to produce a multi-utility network optimisation tool.

About Intergence
Intergence (www.intergence.com) is a leading independent IT Optimization Consultancy, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE) and was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT.  

The company has recently (February 2012) been announced as one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud. The framework will feature services divided into four segments, with Intergence forming part of the specialist cloud services.

Our close relationship within the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our products and services.
Intergence operates over two distinct lines of business; people and performance. Our expertise and knowledge within the field allows us to resource the right people in the right place, getting your IT projects completed quickly and hassle free. Utilizing world first products and professional optimization services, Intergence has a clear and common purpose- to improve performance and extract more value from your IT infrastructure.

Follow Intergence on Twitter

For further information on Intergence, please contact:

Laura Brown/Justine Smith
KISS Public Relations
T: + 44 (0)208 12345 75
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.kisspr.co.uk

Intergence announce dates for ‘IT Optimisation health check’ seminars
Government’s G-Cloud supplier to discuss confidentiality and security in the cloud

9 March 2012: Cloud computing, as with any new technology, requires strategic and insightful planning to ensure that sensitive data remains secure.  Data security is just one of the topics that will be covered by Intergence, one of the UK’s leading independent IT Optimisation Consultancy, at the company’s IT Optimisation health check seminars being held in Leeds, London and Edinburgh during May 2012.

Intergence has recently been appointed as one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud and also works with many of the UK’s blue chip companies.

The health check seminars will explain how to optimise and fine tune an organisation’s infrastructure to best take advantage of cloud technology.

The first seminar will be held in Leeds at The Queen’s Hotel on 9 May, followed by a second event at the Royal College of Surgeons in London on 11 May, concluding in Edinburgh at The Radisson Blu Hotel on 16 May.

According to Peter Job, Chief Executive Office at Intergence, before jumping into the cloud, organisations must take a look at its current assets and review how they can be optimised.  Taking a new approach and carrying out a full health check prior to taking the leap to the cloud will save time and money by starting to plan a cloud migration strategy.  He explains, “The health check seminar will cover security of data and applications within the cloud with a focus on how businesses can ensure their data remains confidential and secure.  The seminars will also examine how compliance can be maintained with local data protection requirements regarding where and how the data is held.”

Peter Job is joined by Robert Smith, Chief Operating Officer at Intergence, Steve Turner, VP of Optimisation and Rupert Ogilvie, Optimisation Consultant, who collectively will be covering the following important topics:

•    How to overcome the challenges of managing the huge amount of data that virtualisation and cloud computing are creating.
•    How to troubleshoot virtual networks and convince the business that applications are safe in the cloud.
•    How Hyperglance, a ground breaking 3D network visualisation software product, can bring IT and facilities management together to cut costs and reduce carbon emissions.
•    Evolution and optimisation of the data centre.
•    Seeing through the fog of the cloud.


Click here for further information on attending the health check seminars.

---end---


About Intergence
Intergence (www.intergence.com) is a leading independent IT Optimisation Consultancy, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE) and was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT.  Our close relationship within the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our products and services.

Intergence operates over two distinct lines of business; people and performance. Our expertise and knowledge within the field allows us to resource the right people in the right place, getting your IT projects completed quickly and hassle free. Utilising world first products and professional optimisation services, Intergence has a clear and common purpose- to improve performance and extract more value from your IT infrastructure.
Follow Intergence on Twitter

For further information on Intergence, please contact:

Laura Brown/Justine Smith
KISS Public Relations
T: + 44 (0)208 12345 75
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.kisspr.co.uk

Intergence announce dates for ‘IT Optimisation health check’ seminars
Government’s G-Cloud supplier to discuss confidentiality and security in the cloud

9 March 2012: Cloud computing, as with any new technology, requires strategic and insightful planning to ensure that sensitive data remains secure.  Data security is just one of the topics that will be covered by Intergence, one of the UK’s leading independent IT Optimisation Consultancy, at the company’s IT Optimisation health check seminars being held in Leeds, London and Edinburgh during May 2012.

Intergence has recently been appointed as one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud and also works with many of the UK’s blue chip companies.

The health check seminars will explain how to optimise and fine tune an organisation’s infrastructure to best take advantage of cloud technology.

The first seminar will be held in Leeds at The Queen’s Hotel on 9 May, followed by a second event at the Royal College of Surgeons in London on 11 May, concluding in Edinburgh at The Radisson Blu Hotel on 16 May.

According to Peter Job, Chief Executive Office at Intergence, before jumping into the cloud, organisations must take a look at its current assets and review how they can be optimised.  Taking a new approach and carrying out a full health check prior to taking the leap to the cloud will save time and money by starting to plan a cloud migration strategy.  He explains, “The health check seminar will cover security of data and applications within the cloud with a focus on how businesses can ensure their data remains confidential and secure.  The seminars will also examine how compliance can be maintained with local data protection requirements regarding where and how the data is held.”

Peter Job is joined by Robert Smith, Chief Operating Officer at Intergence, Steve Turner, VP of Optimisation and Rupert Ogilvie, Optimisation Consultant, who collectively will be covering the following important topics:

•    How to overcome the challenges of managing the huge amount of data that virtualisation and cloud computing are creating.
•    How to troubleshoot virtual networks and convince the business that applications are safe in the cloud.
•    How Hyperglance, a ground breaking 3D network visualisation software product, can bring IT and facilities management together to cut costs and reduce carbon emissions.
•    Evolution and optimisation of the data centre.
•    Seeing through the fog of the cloud.


Click here for further information on attending the health check seminars.

---end---


About Intergence
Intergence (www.intergence.com) is a leading independent IT Optimisation Consultancy, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE) and was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT.  Our close relationship within the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our products and services.

Intergence operates over two distinct lines of business; people and performance. Our expertise and knowledge within the field allows us to resource the right people in the right place, getting your IT projects completed quickly and hassle free. Utilising world first products and professional optimisation services, Intergence has a clear and common purpose- to improve performance and extract more value from your IT infrastructure.
Follow Intergence on Twitter

For further information on Intergence, please contact:

Laura Brown/Justine Smith
KISS Public Relations
T: + 44 (0)208 12345 75
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.kisspr.co.uk

Six tips to cloud heaven by Peter Job, CEO of Intergence

9 March 2012: The IT industry is being transformed by cloud computing and 2012 is predicted to be the year this technology becomes main stream as the market for public cloud computing is set to reach US$5.8 billion by 2015. But the key challenge according to Peter Job, CEO at Intergence is how to optimise and fine tune an organisation’s infrastructure to best take advantage of the new technology.

Intergence is a leading independent IT Optimisation Consultancy and one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud. Peter believes more work needs to be done upfront before making the journey into the cloud, he explains, “Before jumping into the cloud, organisations must take a look at their current assets and review how they can be optimised.”

To help companies optimise their journey to the cloud, Peter has developed six important steps to cloud heaven:

1. Business buy-in - It is vital to ensure that senior management buy-in and support the migration process within all parts of an organisation (development, operations, architecture, user groups etc). A cloud migration will need to go through several pilots and iterations before full deployment. If it is to be successful, senior management need to be aware and supportive of the timescales and process, so that momentum can be maintained.
   
   
2. Due diligence - Once you have the high level buy-in, make sure that you understand the processes behind the applications that you use. For example, from a technical perspective - what applications are where? What are their dependencies and what performance metrics and KPIs need to be maintained? But also, the user processes need to be considered; how many people use these servers? How will the migration affect their processes and ability to work? Are there other projects that could be affected by the migration? Finally, are you comfortable with the data associated with the application flowing through the cloud?
   
   
3. Plan the migration. Start small. Set up and run some pilots to check that your plans execute smoothly. These will also provide some baseline numbers; by running the pilot for several months, invaluable data on the likely cloud performance and user experience can be gained. The pilot will also help demonstrate the cost savings that can be made. After the pilot, start to move logical segments into the cloud, making sure at each stage that users and managers are happy with the new service they are receiving. This way, you won’t be caught out by unexpected glitches.
   
   
4. Mature the process - Once all the required applications are in the cloud you need to take more steps to mature your set up. Ensure all staff are certified in the cloud technologies being used; look into fully leveraging cloud capabilities such as automated fail over, monitoring and tracking of resource usage. From a business perspective, make sure that the financial impact of the migration is appreciated in terms of business continuity improvements as well as the savings on hardware and power usage.
   
   
5. Obtain feedback and act on it - Ultimately, your applications are used by employees in your company and their productivity is important. Throughout the process make sure that you gather feedback on their experiences with the new setup. A mistake at an earlier stage – for instance mixing incompatible applications (from a physical resource perspective) – can lead to having to un-migrate everything and start again. Catching this through test users reporting poor performance is much better than the help desk being inundated with tickets about your business critical application on a Monday morning!
   
   
6. Optimisation - Your business doesn’t stay static, so why should your cloud? Keep monitoring both current and future requirements and plan accordingly. Use analytics to check on user experience and resource usage and leverage the information you collect back into your business processes.

Peter concluded, “Cloud computing offers multiple benefits to organisations and is becoming critical as a means of gaining competitive advantage in today’s challenging times. Aside from offering businesses greater agility, it also offers significant cost reduction and moves IT spending from capital investment to operational expenditure.”

---ends---

About Intergence
Intergence (www.intergence.com) is a leading independent IT Optimisation Consultancy, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE) and was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT.

The company has recently (February 2012) been announced as one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud. The framework will feature services divided into four segments, with Intergence forming part of the specialist cloud services.

Our close relationship within the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our products and services.

Intergence operates over two distinct lines of business; people and performance. Our expertise and knowledge within the field allows us to resource the right people in the right place, getting your IT projects completed quickly and hassle free. Utilising world first products and professional optimisation services, Intergence has a clear and common purpose- to improve performance and extract more value from your IT infrastructure.

Follow Intergence on Twitter

For further information on Intergence, please contact:

Laura Brown/Justine Smith
KISS Public Relations
T: + 44 (0)208 12345 75

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

www.kisspr.co.uk

Six tips to cloud heaven by Peter Job, CEO of Intergence

9 March 2012: The IT industry is being transformed by cloud computing and 2012 is predicted to be the year this technology becomes main stream as the market for public cloud computing is set to reach US$5.8 billion by 2015. But the key challenge according to Peter Job, CEO at Intergence is how to optimise and fine tune an organisation’s infrastructure to best take advantage of the new technology.

Intergence is a leading independent IT Optimisation Consultancy and one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud. Peter believes more work needs to be done upfront before making the journey into the cloud, he explains, “Before jumping into the cloud, organisations must take a look at their current assets and review how they can be optimised.”

To help companies optimise their journey to the cloud, Peter has developed six important steps to cloud heaven:

1. Business buy-in - It is vital to ensure that senior management buy-in and support the migration process within all parts of an organisation (development, operations, architecture, user groups etc). A cloud migration will need to go through several pilots and iterations before full deployment. If it is to be successful, senior management need to be aware and supportive of the timescales and process, so that momentum can be maintained.
   
   
2. Due diligence - Once you have the high level buy-in, make sure that you understand the processes behind the applications that you use. For example, from a technical perspective - what applications are where? What are their dependencies and what performance metrics and KPIs need to be maintained? But also, the user processes need to be considered; how many people use these servers? How will the migration affect their processes and ability to work? Are there other projects that could be affected by the migration? Finally, are you comfortable with the data associated with the application flowing through the cloud?
   
   
3. Plan the migration. Start small. Set up and run some pilots to check that your plans execute smoothly. These will also provide some baseline numbers; by running the pilot for several months, invaluable data on the likely cloud performance and user experience can be gained. The pilot will also help demonstrate the cost savings that can be made. After the pilot, start to move logical segments into the cloud, making sure at each stage that users and managers are happy with the new service they are receiving. This way, you won’t be caught out by unexpected glitches.
   
   
4. Mature the process - Once all the required applications are in the cloud you need to take more steps to mature your set up. Ensure all staff are certified in the cloud technologies being used; look into fully leveraging cloud capabilities such as automated fail over, monitoring and tracking of resource usage. From a business perspective, make sure that the financial impact of the migration is appreciated in terms of business continuity improvements as well as the savings on hardware and power usage.
   
   
5. Obtain feedback and act on it - Ultimately, your applications are used by employees in your company and their productivity is important. Throughout the process make sure that you gather feedback on their experiences with the new setup. A mistake at an earlier stage – for instance mixing incompatible applications (from a physical resource perspective) – can lead to having to un-migrate everything and start again. Catching this through test users reporting poor performance is much better than the help desk being inundated with tickets about your business critical application on a Monday morning!
   
   
6. Optimisation - Your business doesn’t stay static, so why should your cloud? Keep monitoring both current and future requirements and plan accordingly. Use analytics to check on user experience and resource usage and leverage the information you collect back into your business processes.

Peter concluded, “Cloud computing offers multiple benefits to organisations and is becoming critical as a means of gaining competitive advantage in today’s challenging times. Aside from offering businesses greater agility, it also offers significant cost reduction and moves IT spending from capital investment to operational expenditure.”

---ends---

About Intergence
Intergence (www.intergence.com) is a leading independent IT Optimisation Consultancy, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE) and was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT.

The company has recently (February 2012) been announced as one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud. The framework will feature services divided into four segments, with Intergence forming part of the specialist cloud services.

Our close relationship within the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our products and services.

Intergence operates over two distinct lines of business; people and performance. Our expertise and knowledge within the field allows us to resource the right people in the right place, getting your IT projects completed quickly and hassle free. Utilising world first products and professional optimisation services, Intergence has a clear and common purpose- to improve performance and extract more value from your IT infrastructure.

Follow Intergence on Twitter

For further information on Intergence, please contact:

Laura Brown/Justine Smith
KISS Public Relations
T: + 44 (0)208 12345 75

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

www.kisspr.co.uk

Overview

• Actual Experience Analytics Engines continuously analyse Agent measurement data
• Perceptual Quality (PQ) results are provided for (near) real-time and historical viewing
• PQ Scores are like getting continuous feedback from individual users
• Unlike response time measurements, PQ tells you what people actually experience
• PQ provides a lens through which you can improve the business impact of your entire IT estate
• Quantification of PQ and identification of sources of PQ impairment are fully automated

Overview

• Actual Experience Analytics Engines continuously analyse Agent measurement data
• Perceptual Quality (PQ) results are provided for (near) real-time and historical viewing
• PQ Scores are like getting continuous feedback from individual users
• Unlike response time measurements, PQ tells you what people actually experience
• PQ provides a lens through which you can improve the business impact of your entire IT estate
• Quantification of PQ and identification of sources of PQ impairment are fully automated