Hyperglance can also be used to orchestrate DR invocation.  Failing over service to a DR centre is extremely complicated and requires tasks to be performed in strict order to avoid extended outages and data synchronicity issues. It is therefore normal for invocation to be controlled from a central desk with each task status being manually tracked before other tasks are able to be started.

Using Hyperglance, the bank will be able to visualise the readiness status of each different component, down to an application level.

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It can show the status of the underlying technical infrastructure required to support service, and where the data is available, show the status of the applications to ensure readiness is maintained at all times.

Using filtered views Hyperglance will be able to visualise exposures such as application and operating system version differences, something that is very hard to maintain given the volume of changes implemented and the complexity of an investment bank IT infrastructure.

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The FSA now mandate that banks must have a DR capability for their critical IT infrastructure and they will audit companies to look at this.  They must be able to show that the capability is there to run their business in the event of a failure in one of their main centres.  This means that they have to maintain the underlying technical infrastructure in another location and have a documented (and tested) procedure for failing over to this other facility.

We have an investment bank that is interested in using Hyperglance to help them maintain and invoke DR.  Hyperglance can be used to visually show the status of a DR capability.

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This will ensure that the DR capability is made live in an orderly fashion, decreasing the down time and reducing the potential for data loss or synchronicity issues.

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Hyperglance allows you to visualise and identify single points of failure within your IT Infrastructure,  allowing network administrators to improve resiliency. Hyperglance can also take in data feeds from commercial Firewall and Intrusion Detection Systems / Intrusion Prevention Systems such as Stonesoft to overlay real time reports and advance warning of attacks on the estate.

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Hyperglance can also highlight current alarms triggered by devices experiencing issues, allowing administrators to immediately locate problems on the network and take appropriate measures to resolve them.

Security is not just about locating problems when they occur on the network, being able to prevent these attacks from happening in the first place is a major role of network security.

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In the current technological age it is now common for networks to experience attacks from external and internal sources. This requires constant monitoring in real time of the entire infrastructure. Hyperglance allows the network to be visualised and issues quickly identified. By pinpointing devices that are currently under attack it is possible to isolate that network segment or host, preventing further damage.

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Root Cause Analysis (RCA) can be extremely costly for business, especially if the problem continues to impact upon services whilst it remains unresolved. RCA needs to be swift and accurate, isolating problems that may be technical or procedural in nature from within a complex and dynamic environment. RCA should also ensure such faults don’t occur again by introducing remediation steps.

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Capacity planning of network and systems resources is an essential activity that can be used to mitigate against arguably the single most common network and application performance killer, the bottleneck.  A lack of bandwidth, processor cycles, load balancer sessions, HDD space, the list goes on, either as a fundamental permanent issue, or more unpredictably at certain peak performance times, will directly affect business applications and the efficacy of the user base.

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Identifying and dealing with capacity before it becomes a demonstrable problem is fundamental to providing always on, high quality user-experience applications and infrastructure.  IT Capacity planning, however, is not simply about identifying current and potential bottlenecks and spending money on upgrades, but also identifying how your IT estate can work smarter and at full potential so that issues can often be addressed by re-using and redeploying existing infrastructure in different or enhanced ways.

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SLAs are an integral part of any service offering for internal or external customers. They are vital to ensuring customer confidence, but are often complex due to being constructed from the amalgamation of several KPIs from different parts of the network and different tools. Tracking and managing SLAs allows better leverage to be gained from existing resources, optimising revenue from customers and highlighting areas where improvements need to be made.

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By being able to collate data from many different sources, as well as allowing drill-downs into the data from a global, estate view right through to individual metrics changing in real-time, HyperGlance provides the perfect platform for SLA management. Additionally, dynamic filters and alerts allow the construction of “what-if scenarios”.

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IT managers love server virtualisation. Provisioning a new virtual machine (VM) is simple and cheap in comparison with the provisioning of a traditional physical server. However, these obvious benefits can be seriously undermined by poor management. Each VM is as demanding as any physical server in regard to support, security and compliance yet many managers treat them with less care as they no longer have the same physical demands on the business (space, power, hardware).

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Uncontrolled commissioning of VMs will soon overwhelm IT managers trying to find out what applications are running, where the data resides, where there are security vulnerabilities and where resources are being wasted. Virtualisation demands a greater level of diligence when managing the operational environment due to the simplicity of creating additional VMs.

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Even in today’s high speed network infrastructures, many organisations do not have the visibility into what is running across their networks or how it is performing. At best, service providers offer basic network utilisation statistics or deeper application layer statistics for a premium price.

Consequently, many enterprises do not have the level of visibility they require as to what is using the bandwidth, instead end up blindly throwing more bandwidth at the network when applications begin to perform poorly.

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To improve application performance, you first must understand your traffic profile and how the applications currently perform across your network. Then you need to correlate findings with user experiences to provide the actual quality of application performance. We use cutting edge deep packet inspection tools to analyse the network and pinpoint who and what is consuming the bandwidth before you need to spend more on infrastructure.

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In many cases, customers have found there has been no need to increase bandwidth costs and instead can reduce non-critical application usage through either technology or user education.

The majority of businesses already have some monitoring tools available which provide statistics on network performance but how do you quantify those into what the human perception of application performance is?

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Your network monitoring tools may be saying that the network is not congested but what are the workers saying? Intergence Systems is the first partner of Actual Experience to provide accredited Perceptual Quality expert services. We are capable of designing, implementing and analysing a series of missions for a customer to understand the human experience of their applications across the network and identify where bottlenecks are impeding performance.

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Every business relies on their network infrastructure to provide them with the key services necessary to perform. If the infrastructure fails, the organisation will become crippled, resulting in a heavy financial loss for the company. Employees with no access to email, voice or network servers will sit idle as they wait for their computers to become operational again. Common issues such as broadcast storms or incorrect switch configuration can cause many 1000s of hours of lost productivity as users are unable to work reporting a ‘frozen’ computer.

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CxO levels need timely accurate and consumable information in order to make management decisions relating to finance, policy and strategy etc. They rely upon data provided to them by technical staff who are busy and not necessarily focussed on delivering information that is of value to senior managers. HyperGlance is seen as a tool for CxO level managers to correlate the business information they have on IT infrastructure and applications for decision making purposes.

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