The Issue Over the past 15 years I have worked in many different roles for both Managed Service Providers (MSP) and End Customers alike. The single biggest issue I have faced in both roles is…

In conversation with one of our customers today, I was reminded of the value of Perceptual Quality (our language for subjective human-experience) as a non-technical language for IT. It is easily understood by all, and…

Intergence undertook an Application Performance Management (APM) analysis for a leading London law firm at their main Data Centre to understand the current performance of their business critical applications and identify any areas for improvement.…

A multi-billion dollar client outsource project required an ITIL driven approach to the RFP response. Intergence provided highly skilled ITIL consultants to work closely with the Client Director and RFP Solutions Team, and spent several…