The world’s first real-time IT modelling and visualisation software in 3D. It combines dependency mapping and data visualisation into one screen for thousands of devices and complements existing management tools by aggregating and visualising their data.
Enables the performance of IT applications and infrastructure to be measured and managed in an economically meaningful way.
StoneGate is a security solution product that secures the information flow of distributed organisations. The creators, Stonesoft, offers StoneGate in different variations to fully suit your enterprise security needs.
Actual Experience addresses a major challenge that exists with many organisations – that even with excellent instrumentation it is extremely hard to link technical network and infrastructure reporting to users' subjective experience of applications, and how this impacts their productivity.
It therefore directly addresses the key issues facing today’s CIOs providing a powerful tool to deliver real performance and cost reduction for valuable IT assets. Actual Experience both quantifies the subjective experience of applications to the level of individual users and also delivers the means to improve upon it.
Actual Experience is deployed in the financial services, banking, telecommunications, technology, manufacturing and government sectors for:
Actual Experience is deployed technically and commercially as a Cloud Service. Leveraging utility compute and the latest datacentre technologies and processes this is a secure, low cost service that will put you back in control of the only thing that matters – the human experience of your IT applications.
Lightweight, low-resource, Agents are installed on computers (laptops and PCs, with phones and tablets coming soon) where your users/customers are located, and are controlled centrally. They run invisibly, so that they can even be placed on real user/customer devices. The Agents don’t monitor or record what users do in any way – in fact, they completely ignore the user. Think of an Agent as a measurement instrument hosted by computer devices in offices and homes.
Agents make general performance measurements of networks and servers that host applications. They automatically transmit measurement data back to our Analytics Engine, which transforms general performance data into application-specific human experience using PQ algorithms (the research). Immediately, you will be able to quantify human experience and diagnose sources of impairment when they misbehave.
The Perception Agent exercises the network and server infrastructure by coordinating the use of standard command-line tools such as ping, traceroute and curl. From these tools (or equivalent operations), standard metrics (e.g. round-trip time, loss, goodput, etc.) are obtained and converted using a patent pending technique into Perceptual Quality scores. The technique uses complex mappings that reflect the impact of the metrics on a user's perception of application performance. The scores act as a reliable proxy for human voting.
There are a suite of parameters that can be used to adjust the coordination of the command line tools as well as to adjust the complex mappings used to produce the Perceptual Quality scores. For example, there are parameters that change the emphasis given to delay or loss metrics, or the degree of interactivity required by the application. These parameters are connected into the detailed workings of the complex mappings, and hence enable the proxy to be tuned to the needs of specific applications or user groups.
Actual Experience Analytics currently provides actionable information to many different stakeholders in an organisation. The language of Perceptual Quality is easily understood by all, and enables stakeholders to communicate and make decisions about IT products and services that will have genuine economic impact. It enables non-technical business leaders to engage more meaningfully with IT decision-making. The language of PQ also enables a simplification of processes across teams that will help reduce cost as well as help a business become customer-centric in a more tangible way.
1. What is Perception Quality (PQ)?
Perceptual Quality relates to the quality of a system in terms of perceived human experience.
2. Why is Perception Quality Important?
Perceptual Quality is the most important application performance metric because human perception has direct economic impact, affecting business process efficiency, staff morale, brand and customer loyalty.
3. What problem is Actual Experience solving exactly?
Today, companies are well instrumented and have lots of performance data, but find it very difficult to understand what impact IT infrastructure has on human perception. This leads to users being frustrated because helpdesks can’t see the problem, or engineers fixing things that won’t improve human perception, or business leaders not being able to quantify the real benefits of IT investment.
4. Why is understandin human experience so hard?
There is a complex relationship between human experience and application performance. In turn, applications are affected by network and server infrastructure in quite different application-specific ways.
5. What about Privacy?
The deployed Agents don’t monitor or record what users do in any way – in fact, they completely ignore the user. Think of an Agent as a measurement instrument hosted by computer devices in offices and homes.
Actual Experience is also offered as a bundle with Hyperglance to enable organisations to have a full understanding on their physical and virtual IT infrastructures and the business impact of any events which may occur. These two products can be purchased separately, but together they are an extremely powerful combination.
Hyperglance from Real Status, is a 3D modelling and visualisation software that combines IT dependency mapping and data visualisation into one screen for thousands of devices. It enables CIOs and their teams to view all dimensions of inter-dependence between applications and infrastructure and combines this with performance and security metrics gathered from their existing management tools.
Users don’t experience servers, WANs, LANs, networks or data centres. They experience service, and when this is degraded, their productivity falls. This new bundle allows providers of IT to really focus on the service delivered to their customers, ensuring that user satisfaction is maintained. Performance problems can be identified and removed before they manifest themselves in the form of service degradation.
By combining Actual Experience with Hyperglance, the end user experience analysis that Actual Experience delivers, can be combined with the “situational awareness” that Hyperglance provides by placing the sources of impairment in their network context. Correlation of data in this way will allow:
For more information on the bundle: