Overview
- Actual Experience Analytics Engines continuously analyse Agent measurement data
- Perceptual Quality (PQ) results are provided for (near) real-time and historical viewing
- PQ Scores are like getting continuous feedback from individual users
- Unlike response time measurements, PQ tells you what people actually experience
- PQ provides a lens through which you can improve the business impact of your entire IT estate
- Quantification of PQ and identification of sources of PQ impairment are fully automated