Even in today’s high speed network infrastructures, many organisations do not have the visibility into what is running across their networks or how it is performing. At best, service providers offer basic network utilisation statistics or deeper application layer statistics for a premium price. Consequently, many enterprises do not have the level of visibility they require as to what is using the bandwidth, instead end up blindly throwing more bandwidth at the network when applications begin to perform poorly. To improve application performance, you first must understand your traffic profile and how the applications currently perform across your network. Then you need to correlate findings with user experiences to provide the actual quality of application performance. We use cutting edge deep packet inspection tools to analyse the network and pinpoint who and what is consuming the bandwidth before you need to spend more on infrastructure. In many cases, customers have found there has been no need to increase bandwidth costs and instead can reduce non-critical application usage through either technology or user education.

The majority of businesses already have some monitoring tools available which provide statistics on network performance but how do you quantify those into what the human perception of application performance is? Your network monitoring tools may be saying that the network is not congested but what are the workers saying? Intergence is the first partner of Actual Experience to provide accredited Perceptual Quality expert services. We are capable of designing, implementing and analysing a series of missions for a customer to understand the human experience of their applications across the network and identify where bottlenecks are impeding performance.