7 Strategies to Digital Change and How They Benefit Your Business

Going digital is a necessity these days, not only to streamline operations and improve customer service, but to survive, thrive and grow. However, for many businesses managing this change can cause as many problems as it solves.

Intergence offers a unique combination of consultancy, technology, and managed services expertise to help companies overcome the challenges of digital transformation from strategy to benefits realisation and business adoption. Combining the principles and values of Agile and Business Change, the business has assisted a broad range of industries, sectors and cultures achieve the desired outcomes of their digital projects faster and with greater success.

In this month’s blog, we’ll deep dive into 7 strategies to manage digital change and the benefits of digital transformation.

3. Think Self-Serve

Whether it’s employee or customer, the future lies in self-service. Prioritising self-service will improve customer service and productivity, boost website traffic and can be extended to all parts of your business.

4. Automate Core Processes

Relying on manual processes and an overabundance of spreadsheets doesn’t just cost you a lot of time, it also leads to unnecessary errors. Automation and machine learning enables you to digitise your processes and boost your productivity.

5. Re-imagine the Customer Journey

The modern customer is empowered, and with these changing expectations and increased competition in the market, you need to ensure that your business is making the customer’s online experience as easy and enjoyable as possible. A partner like Intergence can help you remove friction, minimise abandonment and increase commercial opportunities.

6. Data In One Place

The more systems, databases and platforms you use, the harder it is to have a clear overview of your systems and efficiently fix problems when they arise. At Intergence, we help businesses get a holistic overview of their data through Stratiam®.

7. IT Managed Service

Managing your newly implemented technology as well as your day-to-day work can be an overwhelming task, especially if you may not have the right expertise in-house. This is where Managed IT Services come in. At Intergence, we offer Managed Services as part of our broad service offering, allowing you to focus on what really matters: your customers.

Heightened Security

Thanks to the technological advancements over the last decade, Cloud computing is now more secure than relying on legacy technologies. When you base your digital change on a fundament of cyber security you ensure a resilient and reliable transformation. A managed service provider, like Intergence, can help you assess your security structure and fortify your business.

Scalability and Flexibility

Is your business growing? A Cloud environment is easily scalable, offering you the agility you need to react quickly to any shifting business needs. Digital transformation will give you flexibility, enable better resource management and offers the ability to quickly roll out new functions and features. A managed network services provider can provide high-speed, dedicated networking across your business.

Enhanced Productivity

Increased flexibility and scalability allow your team to be more productive. Working in a cloud environment allows you to consolidate your functions and information and make them accessible from multiple devices, offering your team the ability to quickly access anything they need from wherever they are. Streamlining your workflows with the right tools will allow your team to get more work done in a smaller amount of time.

Automation and Machine Learning

Another feature that allows for more productivity is the ability to take advantage of automation and machine learning. Being able to automate manual tasks in all areas of business will make you more efficient, and machine learning can be used to increase security, get better insights and improve customer experience.

Data-Driven Insights

Digital transformation enables you to get better data insights into your workflows and output. This will allow you to see where you’re going right, and where you’re going wrong, which enables you to enhance your business strategy and improve your operations. If you’re struggling to understand how to get started, an IT partner like Intergence can support you in discovering your true potential through business analytics.

Increased Profitability and Conversions

The business benefits of digital transformation will enable you to increase your profitability. Seeing how Cloud computing increases scalability, flexibility and productivity on top of reducing your costs, you and your team will be left with improved workflows and more time for what truly matters: your work. This enhanced productivity will not only decrease frustrations for your team, but it can also improve your client satisfaction. This way, embracing digital transformation can lead you to increased profitability and conversions.

As the facilitator for your digital transformation, we offer so much more than just consulting services. Our broad service offering also includes, but is not limited to, managed services such as:

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