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Deciphering the future of IT: In-house versus managed IT support services

In-house vs technical support

In today's tech-driven era, businesses must decide whether to build their in-house IT teams or to outsource to managed IT support services. Both approaches come with their advantages and setbacks. Here, we delve deep into the essence of each, drawing a comparison for you to make an informed decision.

Cost Implications


In-house IT often entails a significant investment in infrastructure, software, and continuous training of employees. It can become a fixed, recurring cost irrespective of the demand. Over time, this can lead to excessive overheads for businesses. Meanwhile, managed IT support services offer a more flexible approach. Businesses pay for what they need, making it a variable cost. This often translates to savings, especially when considering unexpected IT challenges or the fluctuating needs of a growing enterprise.


In-house IT may struggle with rapid scalability. The reason is simple - to scale up, you may need to hire more, and invest in more resources, and that's not always feasible immediately. Managed IT support services, on the other hand, can scale up or down swiftly. These services often cater to multiple clients and thus possess infrastructure and manpower that can be adjusted according to the client's requirements, providing agility to businesses.

Scalability and Flexibility

Expertise and Skillset


In-house IT teams have limited exposure, primarily confined to the internal challenges and tools of a particular business. This can limit their ability to introduce innovative solutions. Meanwhile, managed IT support services are exposed to a diverse set of challenges because of their varied clientele. This exposure refines their expertise and ensures that they stay updated with the latest in technology, offering businesses cutting-edge solutions.

The choice between in-house and managed IT support services hinges on the specific needs, budget, and growth plans of a business. While an in-house team provides more control, managed services promise flexibility, scalability, and diverse expertise. The decision is indeed a significant one, shaping the technological future of a company.

In today's tech-focused world, having reliable IT support is essential. However, not all service providers are created equal. Selecting the wrong one can lead to several challenges. Here are the pitfalls you might encounter when not opting for the right managed IT support services:

Security Breaches: The wrong IT service could lead to vulnerabilities, allowing hackers easy access to your company's confidential data.

Downtime: Unreliable IT support might not respond swiftly, leading to prolonged downtimes affecting business continuity.

Hidden Costs: Some IT services might have hidden charges that surface only after a commitment has been made.

Obsolete Solutions: Settling for less than the best could mean that your business is operating with outdated technology, affecting efficiency.

Poor Crisis Management: Without the right IT support, a crisis, whether data loss or system crash, might not be handled adequately, causing irrevocable damage.

The gravity of these failures underscores the need to trust reputable services, such as Intergence, that come with a track record of excellence.

Unlock your business's full potential with Intergence


Are you ready to elevate your IT game? With expert managed IT support services like Intergence, you can be assured of top-tier solutions tailored to your business needs. Reach out today at +44 (0)1223 800530 or email contact@intergence.com to explore unmatched possibilities.

Stay tuned for more!


Thank you for joining us on this enlightening journey about IT choices. Dive deeper into the world of tech by reading our other technical support blog posts, such as 'Unveiling the pinnacle qualities in stellar managed IT service providers'.

Keep yourself updated! Follow us on our social media platforms and stay at the forefront of IT innovations.

FAQs about managed IT support services


What exactly are managed IT support services?


Managed IT support services are specialised firms that offer a broad spectrum of IT-related services for businesses. They can oversee and maintain various aspects of a company's IT infrastructure, including software updates, server management, cybersecurity measures, and routine IT operations. By outsourcing to these experts, businesses can benefit from efficient, streamlined, and up-to-date IT practices, often without the overheads associated with maintaining an in-house IT department.

How do they differ from traditional IT departments?


Traditional IT departments function within a company, directly addressing that company's specific IT needs. They work closely with internal stakeholders and have a deep understanding of the company's day-to-day operations and challenges. Managed IT support services, however, cater to multiple clients. Their diverse experience allows them to bring best practices from various industries and offer innovative solutions that in-house teams, constrained by their specific company context, might not be aware of.

Is it more expensive than having an in-house team?


While it might seem that hiring an external service is pricier, managed services can offer value in the long term. With in-house teams, businesses need to invest in regular training, recruitment, and infrastructure updates, and tackle unexpected costs. Managed IT services, on the other hand, come with a predictable cost structure and can offer packages tailored to a business's needs, often eliminating unforeseen expenses.

Can I switch back to in-house after trying a managed service?


Absolutely. Businesses have the flexibility to determine the IT model that works best for them. If at any point, a company feels that returning to an in-house setup is more beneficial, they can do so. However, it's advisable to review contract terms with the managed service provider to ensure a hassle-free transition.

How secure are managed IT services?


Security is a paramount concern, and established managed IT service providers understand this. They employ top-tier security measures, tools, and protocols to protect client data and infrastructure. Before partnering, always inquire about a provider's security certifications, practices, and track record to ensure your business's safety.
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