Simplify. Improve. Automate. Streamline.
We simplify and improve IT Infrastructures, automate and streamline operational processes and extend self-serve across the business to increase revenue, reduce costs and drive growth. We also help our clients to deliver an online experience that is easier, more enjoyable, and rich with value adding opportunities.
Travel and transport is a hugely diverse sector and companies range from the very digitally savvy to those for whom digital transformation has barely started. We have worked with companies from across the sector and can enable you to take that next step wherever you are on your digital journey.
Konrad Thomasson Digital Transformation Lead
Making waves with agile digital transformation
A transport company that provide passenger and freight services.
Helping a long-established transport company modernise and transform the business digitally and achieve their goals for reputational recovery and growth.
Learn how we helped a transport business modernise and transform digitally.Click here to read our Case Studies
The top three drivers for changeWe fully understand the challenges you face
A decline in passenger numbers and the increased reliance on freight to supply essential goods and services will continue having a significant impact on revenue and costs. For travel and transport businesses to survive and compete they will need to become more agile and embed the flexibility needed to cope with changing patterns in demand. They must modernise their IT infrastructures to reduce manual intervention and enable more flexible working through a cloud first approach. Business freight operations will also need to become more automated end-to-end, from giving commercial customers the ability to book their own space on transportation, through to digitising the way stowage is planned, loaded and offloaded.
The travel and transport sector is hugely diverse and although some parts of the industry have been quick to embrace the digital experience others are far behind. Effective use of mobile is still rare in sea travel and transport for example. Businesses will need to ensure their digital customer experience is as easy and enjoyable as possible and engage customers with mobile technology at each and every stage of their journey. Customers should also be given a choice to purchase other value adding opportunities in their booking journey, involving third parties such as tour operators and hotels. However, their experience must be as smooth and seamless as possible – any friction (too many steps), then customers will quickly abandon and go elsewhere.
Many Travel and Transportation businesses have swathes of highly complex data, possibly living in multiple locations and platforms across both their freight and leisure operations. This makes it very difficult for businesses to understand what is happening with their systems and data and pin-point service problems as well as opportunities to improve. Businesses must start developing the capability to be able to blend and correlate data across multiple systems and platforms into a single source of truth, from which they can extract powerful insights, which improves business performance and drives significant competitive advantage.
The Maritime industry are seeing an increasing use of AI for predictive and safer navigation. AI can also be used across the sector to help businesses continuously sort through data and predict trends in line with customer satisfaction.
Technology, such as Biometrics, is already being used across the sector, however its use is likely to increase to enable easier ways for customers to make payments or track movements as they move through an exit / entrance.
Internet based connectivity between devices has huge potential to transform the passenger journey and is changing the landscape for the maritime sector, connecting onboard systems to shore, to reduce fuel consumption, improve compliance and enable safer navigation.
3D design modelling of new transportation, will come to the fore to enhance vessel maintenance and reduce human involvement for troubleshooting and diagnosing problems intelligently.
Combined with digital twinning, VR has the ability to provide staff with safety and familiarisation training, even before a new vessel is built. VR also has huge potential to enhance the customer experience and increase value adding opportunities.
Similar to VR, AR has huge potential to enhance the customer experience. Apps can allow photos to be augmented by filters and effects and relevant details about local destinations can be displayed when a customer points their Smartphone.
Increasingly prevalent with AI, robotics is often equipped with speech recognition technology. Robotics can also be used to detect weapons, track luggage and for pre-screening making wait times more productive for passengers.
Cybersecurity mandates worldwide, will accelerate technological growth in this area, resulting in new solutions, designed to mitigate and avoid potential security threats and risks.
The biggest advancement of this technology will be to gather information about customers and turn into insights, which result in specific adjustments to their offering and more personalised experiences.
Where agility meets simplicityAt Intergence we believe in a simple, pragmatic, non-jargon approach to digital change, focusing on teamwork, communication and collaboration
We simplify and modernise IT Infrastructures. This means they can perform better, are cheaper to run, easier to manage and less vulnerable to security threats. They are also flexible and scalable enough to facilitate real digital change.
Our team of digital change experts and sustainable ecosystem, will help you employ and implement the latest ‘world class’ technological solutions’, tailored to your exact customer requirements, providing you with pragmatic, best in class advice at each stage of your digital transformation journey.
Powered by the world’s first fully integrated data correlation and AI predictive analytics platform, we will provide you with real insight (not just data), across your entire IT infrastructure, saving you time and money, helping you to transform the customer experience and achieve significant competitive advantage.
Our award winning team have experience of managing the performance and cybersecurity of many organisations & systems, helping them focus on delivering superior value to their customers, and giving you piece of mind that their systems, networks and programs are protected from digital attacks.
All of our digital and IT change projects are powered by the Intergence Way, our unique, pragmatic, no jargon approach to tech projects, designed to help our clients achieve their goals faster and with greater success. We never walk away and leave in place the knowledge, skills and capabilities to help organisations successfully manage technological change and continue delivering value to their customers on a sustainable basis.