A Global Financial IT Outsourcing

A global financial service company approached Intergence to outsource their entire IT operations
that would yield a reduction in operating expenditure, improve productivity, service availability and rationalise
the disparate systems and network environments following a successful merger.

With increasing competition, rising customer expectations and need to protect customers from data threats, the pressure was on to transform IT systems, digital services and processes.

However, managing change with their own IT teams had become reactive and slow.

It seemed that things would take an age to implement and there was a reluctance to take on the challenges the business faced, which was having a knock-on effect on IT service performance.

The leadership team were looking for an IT service partner that would take on the challenge to transform and modernise the service infrastructure.

The challenge was to move the business IT systems from an on-prem to a ‘Cloud-First’ organisation that would significantly improve service availability and performance from any location worldwide and provide its workforce with an unparalleled end-user experience.

The challenge was to move the business IT systems from an on-prem to a ‘Cloud-First’ organisation that would significantly improve service availability and performance from any location worldwide and provide its workforce with an unparalleled end-user experience.

Intergence needed to firstly understand the infrastructure environment and applications so quickly initiated a detailed infrastructure discovery programme.

Once we had the picture of the infrastructure and the application dependencies, we were able to quickly establish a short-term plan that stabilised the ‘As-is’ infrastructure minimising downtime and increasing service availability.

Our mid-to-long term plan was to initiate a ‘right-cloud’ strategy that allowed us to successfully plan the migration of services, starting with low-risk services, to the cloud of choice, whilst at the same time rationalising service infrastructure removing vulnerable end-of-life hardware and introducing greater flexible architectural design that would allow for easier less-risk service migration of important IT services.

In addition to the 80+ applications we migrated to the cloud, we also managed to retire off some 20 other applications that were either surplus to requirements, or better supported within other more modern SaaS based offerings.

As well as meeting the technical objectives set by our customer, we also exceeded both OPEX and CAPEX savings.

The key benefits are as follows:

1. Increased Service Availability to a consistent reported SLA of 99.98%
2.  
3. Substantial savings in OPEX & CAPEX (Achieved £0.5m Savings)
   
   
4. Improved uptime and fewer technical issues as a result of 24X7 365 service operational support and monitoring
   
   
5. Much faster and effective problem resolution due to onsite Mon-Fri Technical Support and expertise
   
   
6. A consistent, compliant, secure, high- quality ‘Gold Build’ for all desktops and laptops across the entire customer state
   
   
7. Greater Service Resiliency
   
   
8. Implemented Service Access Flexibility (Work from Anywhere), enabling teams to continue working and serving customers throughout the recent pandemic
   
   
9. Instilled a ‘service-first’ culture and passion for service performance excellence
   
   
10. Rebuilt the architectural foundations to allow for easy introduction and retirement of services
    
    
11. Provided deep insights on IT security through our Stratiam insights correlation services