Managed IT Services

By choosing Intergence, you're protecting your future with a partner committed to your success. We offer flexible, end-to-end IT managed services, from 1st, 2nd, 3rd line service desk support to comprehensive detection and threat monitoring, ensuring you're always covered. Our approach integrates customisable services with collaborative solutions, providing full technical transparency for truly impartial, impactful Managed Services that evolve with your needs.

 

 

What are Managed IT Services?

Managed services places your IT management support and maintenance in the hands of external experts. 

Transform your business by letting us take the IT burden off your shoulders. Our managed services place the full spectrum of your IT management—from network management and cybersecurity to data backup and technical support—in the hands of our expert team.

By choosing us, you can stop worrying about complex IT issues and focus on what you do best. Our predictable, subscription-based model eliminates the need for large upfront investments, provides transparent costs, and optimises your operational efficiency. We handle the IT, so you can drive your business forward.

 

 

 

managed services

 

Why do you need Managed Services?

Managed services become essential when your business demands a reliable and efficient IT infrastructure without the complexities of in-house management. 

Don't let the complexities of IT hold your business back. Our managed services are the essential solution for businesses that demand a robust, reliable IT infrastructure without the headache of in-house management.

By partnering with us, you gain a dedicated team of experts ready to handle everything from network maintenance and cybersecurity to data backup and technical support. Our predictable subscription model is a cost-effective alternative to large upfront investments, giving you access to top-tier expertise without the financial strain of hiring, training, and retaining an in-house team.

With us, you'll gain the peace of mind that comes with knowing your IT systems are being proactively monitored 24/7. We'll help you minimise downtime, reduce security risks, and ensure your business stays ahead of the curve by leveraging the latest technologies and industry best practices.

 

Our Managed Services
Protecting Your Digital Future: From the Ground to the Cloud, and Everything in Between

Managed Service Desk


Tired of one-size-fits-all IT support? We don't believe in it. We offer flexible IT service desk outsourcing solutions that fit your business like a glove. Whether you need a fully managed Service Desk to take IT off your plate or a seamless extension to your existing team, we adapt to your specific needs and operate a fully integrate ITSM & ITOM ServiceNow eco-system.

 

Modern Desktop Services


Modern IT desktop support is no longer just about fixing broken computers. It's now a proactive, strategic function dedicated to empowering your workforce. Our support offers 24/7 remote assistance and uses cloud and AI tools to fix issues fast, before they can disrupt productivity. This new approach focuses on creating a seamless "digital employee experience."

 

Modern Network Services


The health of your network is paramount. Yet, managing the ever-growing complexity of modern IT infrastructure can be a drain on resources, pulling focus away from your core business. Intergence are a strategic partner who proactively monitors, secures, and optimises your network 24/7, leveraging the latest in AI and automation to prevent issues before they ever arise.

 

Managed VoIP & CCaaS Services


Intergence seamlessly integrate Managed VoIP services with Microsoft Teams and award-winning Contact Centre as a Service (CCaaS) platform Five9. Intergence revolutionise their clients communication and customer service experience. This powerful combination transforms Microsoft Teams from a simple collaboration tool into a unified communications hub. Your agents can leverage Five9's advanced CCaaS features, such as intelligent call routing, comprehensive analytics, AI Agents and omnichannel support (voice, chat, email, and social media).

 

Managed Backup Services


In the digital world, your data is everything. But what happens when disaster strikes? Relying on outdated, manual backups is a risk no business can afford. Imagine a proactive defence for your most valuable asset: managed backup services. This isn't just about securing your data—it's about ensuring swift, seamless recovery and guaranteeing your operations stay secure, no matter what challenges you face. This isn't just a service; it's a strategic partnership designed to fortify your business against the unpredictable.

 

Patch Mgt. as a Service


In an age of relentless cyber threats, an unpatched system is a ticking time bomb. Every software vulnerability is a wide-open door for hackers, and the manual process of managing updates is a resource drain and a security risk you can no longer afford. Imagine a proactive, intelligent defence for your entire IT environment—a managed patch management service that automatically identifies, tests, and deploys critical updates, all without disrupting your business. It's about turning a chaotic, high-risk task into a strategic advantage that keeps your systems secure.

 


The Benefits of our Managed Services

Predictable Costs & Optimised Budgeting

24/7 Proactive Monitoring

Instant Access to Specialised Expertise

Increased Productivity and Strategic Focus

What SLAs can I expect with Intergence's outsourced IT service desk?

Does Intergence provide customisable IT service support for specific business needs?

What IT Service Management (ITSM) tooling does Intergence use?


Why us?

We know that when you're looking for a managed service partner, you need more than just a provider—you need a team you can trust.

For decades, we've helped organisations of all sizes, from global enterprises to local charities, solve their toughest IT challenges. Our secret? We bring the same level of enterprise-grade care and expertise to every single client, no matter their size or budget.

Our highly certified experts possess the deep technical skills you need, and our strong partnerships with leading technology vendors mean we can craft powerful, custom solutions that fit your specific requirements perfectly. When you work with us, you're not just getting a service; you're getting a dedicated partner committed to your success.

 

Award-Winning Excellence: Our security and quality credentials

Our certified expertise in IT Services, IT Support, and Managed Services provides a secure foundation, while our IT Consulting, Cybersecurity, and Cloud Services drive your business forward with proven quality.

IT Services

 

cyber security

 


FREE INFRASTRUCTURE CYBER BREACH ASSESSMENT

Assessment

 


Ready to Take the Next Step?

Discover the difference a true partner makes for your business—get in touch with us to explore how our custom IT solutions can solve your unique challenges.


Managed Services Related Resources

Featured Image
Managed Cyber Security: No Longer an Afterthought

The working world has undergone a dramatic transformation in recent years as businesses have increasingly adopted digital technologies. Whilst this ...

Featured Image
Protect your business from cyber threats – Why managed IT security is key

Cyber-attacks and data breaches have become a growing concern for businesses. A single cyber-attack can cause significant harm to your business, from ...

Featured Image
Protect Your Business with a Free Cyber Security Assessment

At Intergence, we specialise in helping SMEs like yours navigate the complex world of cybersecurity. With our expertise and partnership with ...

Featured Image
Understanding Cyber Resilience and Why It Matters for Your Business

In a time where digital threats are constantly evolving, businesses of all sizes need to prioritise cyber resilience. But what exactly is cyber ...

Featured Image
These FIVE things will protect you | DON'T get HACKED!

Watch to discover the five strategies that could help you safeguard your personal and professional data from cyber threats.

Featured Image
Increasing Cyber Security Threat: Act, But Don’t Panic

With growing geopolitical tensions across the world, the digital realm of UK Plc is under continued threat from cyber criminals, bad actors, and ...

Featured Image
Why Robust Cybersecurity is Essential for Transport Authorities

In recent news, Transport for London (TfL) experienced a significant cyber attack that impacted its internal systems. While the attack did not ...

Featured Image
Streamlining cyber risk visibility

t is well recognised that maintaining a good track record in information security management is now, on the whole, a significant board-level agenda ...

Featured Image
Understanding the Cybersecurity Threat Landscape: Part 1 – The MITRE ATT&CK Framework

As the cybersecurity threat landscape evolves, businesses need to stay ahead of increasingly sophisticated attacks. One of the most effective tools ...

Featured Image
Understanding the Cybersecurity Threat Landscape: Part 2 – How to Defend Against Ransomware Attacks

Ransomware attacks have become one of the most common and devastating cyber threats facing businesses today. In this part of our series, we’ll ...

Featured Image
Understanding the Cybersecurity Threat Landscape: Part 3 – Zero Trust Architecture

In today’s complex digital environment, a Zero Trust Architecture is becoming an essential approach to cybersecurity. In this part of our series, ...

Featured Image
Key Takeaways from Intergence’s Cybersecurity Event: How to Protect Your Business in an Evolving Threat Landscape

ntergence recently hosted a highly informative event, bringing together cybersecurity experts and business leaders to discuss the critical challenges ...

Featured Image
Application-Aware Network Performance Monitoring using Stratiam

Corporations of all sizes today rely totally on the applications powering their businesses. Operation teams work 24/7/365 providing around-the-clock ...

Featured Image
The challenge of monitoring micro-services

Micro-Services are discretely purposed applications that together, work collaboratively to form a service. Monitoring them saves you a lot of ...

Featured Image
The Challenge Of Monitoring Microservices eBook

Explore the biggest challenges when it comes to monitoring your microservices in our eBook.

Featured Image
Taking A District Council To The Next Level Of Digital Transformation

Discover how Intergence's software Stratiam, helped Tendring District Council completely revolutionise their IT infrastructure

Featured Image
Managed Desktop Services eBook

Modern Managed Desktop services that provide your users with a secure modern experience and always keeps devices up to date with the latest versions ...

Featured Image
Your Digital Network Transformation Starts Today

Digital transformation projects vary from business to business depending on the end results you are looking for; some will involve varying scales of ...

Featured Image
Network Transformation - Five Strategic Steps

Five strategic steps to consider when looking at implementing a network transformation into your business

Featured Image
'Network First' For Digital Transformation

A step-by-step guide on how to execute a digital transformation for your business

Featured Image
A Strategic Decision To Design And Build A New Data Centre

Discover how Intergence worked with Working with a global company to consolidate their Data Centres.

Featured Image
Harnessing the cloud: Managed IT services for seamless data management and storage

This blog explores the advantages of leveraging managed IT services for seamless data management and storage, ensuring your business stays ahead in a ...

Featured Image
Digital Transformation Guiding Principles

A step-by-step guide on how to execute a digital transformation for your business