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Managed Desktop Services
Modern Managed Desktop services that provide your users with a secure modern experience and always keeps devices up to date with the latest versions of your Windows O/S, Microsoft 365 Apps for enterprise, and Microsoft security services.
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This eBook outlines the comprehensive desktop management services offered by Intergence.
These services are designed to align with the End User Device Guidance for Microsoft Windows and Apple OS X, providing endpoint management to enhance performance, mobility, and IT management.
Key aspects include Virtual Desktop Infrastructure (VDI), 24/7 service support, security compliance, and scalable solutions to meet the needs of modern businesses.
Key Ideas and Expectations
- Comprehensive Desktop Management: Provides end-to-end management, including deployment, provisioning, application packaging, and support for both Windows and Apple OS X.
- Virtual Desktop Infrastructure (VDI): Offers streamlined desktop and application management from a single location, enhancing mobility and reducing IT burden.
- 24/7 Support and Security Compliance: Ensures continuous support and adherence to security standards, reducing downtime and protecting data integrity.
- Shift-Left Principle: Focuses on resolving issues during the first contact with the service desk, dramatically reducing Mean-Time-To-Recovery (MTTR).
- Quality and Continuous Improvement: Maintains high service standards through certifications (ISO 9001/27001, ITIL version 4) and a commitment to continuous improvement.
- Centralized Control and Unified Endpoint Management: Provides centralized deployment, management, and security of endpoint devices, including patching, compliance, and secure wiping.