Modern Network Services
Service Description
AIOps Powered Performance.
Total Network Transparency.
ServiceVIEW 360 - Zero Blind Spots Management.
Service Highlights
Our Modern Network Managed Services transition your business from reactive firefighting to proactive, AI-driven performance optimisation. We manage your entire network lifecycle across all domains with resilience and efficiency.
24/7/365 Expert Support: Access to a dedicated team of certified, multi-vendor network specialists around the clock. Rapid resolution of complex issues, comprehensive support across diverse technologies, and peace of mind.
Shift-Left ITILv4 Framework: Prioritising resolution at the earliest stage, often before the user is aware of an issue. Industry-leading performance with our unique and highly competitive 90% First-Time-Contact-Fix SLA.
AIOps-Driven Predictive Management: Utilises Artificial Intelligence for Operations to predict and prevent issues before they impact users. Significantly reduced downtime, minimised service disruption, and enhanced end-user experience.
ServiceVIEW 360 Transparency Platform: A bespoke portal providing unified, real-time visibility across your entire infrastructure. Total network performance transparency, driving informed, data-led business decisions.
🌐 Comprehensive Network Management Domains
We provide end-to-end management for all critical network infrastructure, ensuring seamless connectivity and peak performance.
WAN & SD-WAN Services: Management of all Wide Area Network technologies (MPLS, Internet, LTE/5G/Starlink) including full lifecycle support for Software-Defined WAN (SD-WAN) deployment and optimisation. Guaranteed application performance, intelligent traffic steering, and significant network cost optimisation.
Wi-Fi & Wireless Services: Design, deployment, monitoring, and security management for high-density, high-performance WLAN environments. Seamless, high-speed user connectivity, reliable support for hybrid work, and IoT device integration.
LAN Services: Proactive management of your Local Area Network (Switches, Routing, Data Centre Networking) with robust patching and configuration assurance. Enhanced network security, elimination of local bottlenecks, and a stable foundation for all digital operations.
AIOps & Automation: Integration of Artificial Intelligence and Machine Learning into network operations for predictive fault detection, automated remediation, and capacity planning. Predictive network health, faster issue resolution through automation, and reduced reliance on human intervention.
How you Benefit
By partnering with Intergence, your business achieves more than just a functioning network; you gain a strategic operational advantage.
Enhanced Productivity & Focus: Offload the complexity of network management, allowing your internal IT team to focus on core business strategy and innovation.
💰 Predictable Cost Control: Convert unpredictable capital expenditure (CapEx) into a predictable, fixed operating expenditure (OpEx), simplifying budgeting and gaining access to premium tools without ownership costs.
Superior Resilience & Performance: Benefit from proactive monitoring and AI-driven resolution, drastically reducing costly unplanned downtime and ensuring your critical business applications always run at optimal speed.
Agile Scalability: Instantly scale your network capacity and support resources up or down to align perfectly with your business growth and market changes.
🏆 Total Transparency with
In a market often defined by black-box management, Intergence is built on brutal transparency. Our proprietary platform, , is the cornerstone of our service, providing unparalleled visibility that no other MSP can match.
True Operational Visibility: Provides you with full, live, 24/7 access to the same performance dashboards, metrics, and network health data our engineers use. Total trust and accountability. You see the raw data, trends, and resolutions in real-time.
Vendor-Agnostic Unification: Consolidates performance data from all your network vendors, applications, and cloud services into one view. End-to-end performance clarity, eliminating vendor finger-pointing and showing the actual cause of any issue.
Business-Centric Reporting: Focuses reporting on application and service performance as experienced by your users, not just raw network statistics. Measure what truly matters: the quality of service delivery that affects your revenue and customer experience.