Managed Backup-as-a-Service

Service Highlights

In the age of ransomware, accidental deletion, and the Shared Responsibility Model of cloud providers, your business-critical data in Microsoft 365 and Azure needs more than native protection. Intergence's Managed Backup Solutions, powered by the industry-leading AvePoint Cloud Backup, deliver comprehensive, secure, and cost-efficient data protection, allowing you to focus on your core business.

Our managed service ensures your data is protected across the entire Microsoft ecosystem and beyond, with a focus on fast, granular recovery.

Service	Key Workloads Protected	Backup Frequency	Storage Options
Microsoft 365 Backup (M365)	Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams (including Chats), Groups, Planner, Project Online, Power BI, Power Apps, and Public Folders.	Automated, incremental backups up to 4x daily to ensure the lowest possible Recovery Point Objective (RPO).	AvePoint's secure, geo-redundant Azure storage or Bring Your Own Storage (BYOS) option for maximum flexibility.
Microsoft Azure Backup	Azure VMs, Azure Active Directory (Azure AD), and Azure Storage.	Automated, multiple daily backups.	AvePoint's Azure Storage or BYOS.
Immutable & Air-Gapped Backup	All M365 and Azure data.	Continuous.	Data is stored in an immutable, air-gapped environment, protecting against corruption and ransomware. BYOK (Bring Your Own Key) supported for enhanced security.
Other SaaS/Hybrid	Google Workspace, Salesforce, and a growing list of other SaaS platforms. On-Premises options are also available for a unified strategy.	Configurable to meet unique compliance and RPO requirements.	Consolidated, single-pane-of-glass management.

Value-Add Services

Leveraging deep expertise in cloud governance and managed services, Intergence transforms the powerful AvePoint technology into a seamless, worry-free solution.

Proactive 24/7 SLA-Backed Service

Intergence doesn't just provide a license; we provide assurance. Our certified team offers 24/7 proactive monitoring of all backup jobs, health checks, and a commitment to industry-leading Service Level Agreements (SLAs) for guaranteed peace of mind.

Expert-Led Onboarding and Optimisation

We handle the entire setup, configuration, and ongoing management, ensuring that backup policies align perfectly with your business and regulatory needs. This includes:

Compliance Mapping: Configuring retention policies to meet specific requirements (e.g., GDPR, financial regulations).

Dynamic Licensing: Optimising AvePoint's license consumption (e.g., backing up only licensed E3 users via Azure) to ensure you are only paying for what is essential.

Knowledge Transfer: Providing your team with the right level of access and training for self-service recoveries where appropriate.

Cost Efficiency and Optimised Budgeting

Intergence’s managed approach delivers substantial cost savings compared to managing complex in-house or self-service tools:

Reduced Management Overhead: By taking over the day-to-day administration, we reduce the internal IT burden and eliminate unpredictable costs associated with hardware, storage, and training.

Storage Flexibility: Our BYOS option allows you to leverage existing cloud storage commitments, driving down overall cost.

Predictable Cost Model: Managed services operate on a fixed-fee model, transforming an unpredictable capital expense into a manageable, optimised operational cost.

The Technology Advantage

The core platform is built for speed, security, and granular control.

Ransomware-Proof Protection

Immutable & Air-Gapped Backups: Backup data cannot be encrypted, modified, or deleted by malware or malicious insiders.

Granular Restore: Recover individual files, emails, chat messages, or even security settings to any point-in-time—crucial for fast recovery from targeted attacks.

Unmatched Recovery Speed (RTO)

Fast Search & Restore: Locate lost content across all Microsoft 365 workloads quickly, reducing recovery time by up to 40% compared to legacy solutions.

Self-Service Recovery: Empower end-users with a simple, security-trimmed portal (ReCenter) to recover their own lost content, drastically reducing help-desk tickets and IT overhead.

Complete Cloud Coverage

Full-Fidelity Teams Backup: Protects all elements of Teams, including conversations, shared channels, files, and meeting items, with all metadata intact.

Azure AD Protection: Back up critical directory services and settings, a component often overlooked by native tools.

How you Benefit

Choosing Intergence as your Managed Service Provider (MSP) for VoIP and CCaaS is choosing a partner dedicated to your business outcomes, not just technology deployment.

Benefit	Customer Value Proposition
Maximised Resiliency	Recover instantly from human error, accidental deletion, system outages, or sophisticated ransomware attacks with up to four daily recovery points.
Guaranteed Compliance	Meet stringent legal, regulatory, and cyber insurance requirements with unlimited retention, immutable storage, audit trails, and data sovereignty options.
Reduced Total Cost of Ownership (TCO)	Eliminate the need for dedicated in-house backup engineers, reduce storage costs with efficient incremental backups, and leverage our flexible, predictable subscription model.
Increased IT productivity	Offload the burden of backup management to Intergence experts, freeing up your internal IT team to focus on strategic, revenue-generating projects and innovation.
Simplified Management	Consolidate backup management for all your critical data (M365, Azure, Google Workspace, Salesforce) under a single, centralised platform and service provider.
Faster Time-to-Restore	Drastically improve your Recovery Time Objective (RTO) with AvePoint’s granular, self-service recovery portal, cutting down on time lost to data downtime.

🥇 Why Intergence

Don't just buy backup software; invest in guaranteed data resilience and financial predictability. A client chooses Intergence because we transform the industry-leading AvePoint technology into a worry-free operational outcome. While many partners can offer the license, only Intergence provides 24/7 Proactive Management and SLA-Backed Service, meaning we don't just set up your backups and leave—we continuously monitor, optimise, and guarantee their success, providing crucial assurance against ransomware and outages. This white-glove approach is combined with Expert-Led Cost Optimisation, where our team dynamically configures licensing and leverages your existing storage commitments (BYOS) to deliver a predictable, fixed-fee operational cost. By choosing Intergence, you eliminate unpredictable CapEx, reduce significant internal IT management overhead, and ensure your critical M365 and Azure data is protected by a team of experts dedicated to achieving the fastest possible recovery times and maximum long-term value.