Service Highlights

Our service is designed to transform the end-user experience, ensure robust security, and deliver predictable IT costs, all while maximising employee productivity.

Zero-Trust Endpoint Protection: Go beyond traditional AV. Continuous monitoring and automated response to secure endpoints against emerging threats, no matter where your users work.

Proactive Patch & Vulnerability Management: Automated, non-disruptive deployment of critical security patches and OS updates, ensuring your entire fleet is hardened and compliant 24/7.

Secure Remote Access & VPN-less Connectivity: Deliver seamless and secure access to corporate resources without the complexity or security risks of traditional VPNs.

Data Loss Prevention (DLP) Integration: Policies and controls embedded directly into the endpoint to prevent sensitive data from leaving your corporate environment, safeguarding compliance.

Asset & Lifecycle Management: Our Modern Desktop Services have fully integrated asset and lifecycle management functionality in order to track, report, and replace endpoint devices for break/fix, accessibility and end-of-life replacement.

Service Desk & Field Support: Remote Service Desk 24/7 technical support, and on-site technical support options are available including tech cafe's and application training services.

The workplace has fundamentally changed. Today, your employees don't just go to work; they connect to it from the office, the home, and everywhere in between. This freedom fuels productivity, but it has created a paradox for IT:

The Employee Expectation: Your staff views the latest technology as a right, not a perk. They demand fast, seamless access to the latest devices and accessories, expecting zero interruption to their critical work—even during device refresh cycles. In fact, having the right technology is now a close second to salary as a top talent retention factor.

The IT Reality: Your team is juggling budget constraints and resource limitations while racing to keep up with these evolving device and location preferences. The sheer volume of procurement, deployment, refresh, and support for a dispersed workforce is draining time and focus away from strategic projects.

It’s time to stop treating devices as a capital expense and a never-ending IT burden. Welcome to Device-as-a-Service (DaaS)—the solution that aligns your IT strategy with the modern employee experience.

The Intergence Device Subscription Service is designed to eliminate the logistical nightmare of managing your fleet. Through our robust partner network, we ensure your employees get the exact devices they need, when and where they need them.

How you Benefit

Seamless Onboarding & Refresh: Equip new hires on Day One, or refresh an existing user's hardware, without a single manual IT intervention. Our service guarantees minimal work interruption, keeping productivity high and frustration low.

Service Support: Intergence transforms managed desktop support from reactive firefighting to proactive prevention using our fully integrated ServiceNow ITSM & ITOM service capabilities. This integration means that the platform doesn't wait for a user to call in with a problem; instead, ITOM monitors desktop health 24/7 and automatically triggers an incident ticket within ITSM the moment an issue is detected. This results in users experiencing proactive resolution—issues are often fixed before they even notice a disruption—delivering a superior, low-effort service experience built on speed, predictability, and minimal downtime.

Better employee experience: Research shows that people who work for organisations that invest in employee experience are more engaged than those who don’t — and that subpar tech support costs five or more hours a week for 73% of the workforce. Intergence Device-as-a-Service and 24/7 support consistently delivers a seamless and positive employee experience across devices and locations to drive profitability and retention.

Maximise Uptime, Minimise Hassle: Intergence takes ownership of the complete asset and lifecycle management for all your endpoint devices. By ensuring swift, expert support and maximising device availability, we deliver a service experience that significantly enhances day-to-day employee productivity and provides the kind of reliable technology that helps you retain your top talent.

Strategic IT Freedom: By fully streamlining asset planning, deployment, and support, DaaS frees your in-house IT department from time-consuming, tactical management tasks. They can finally shift their focus from managing endpoints to driving Innovation and Business Value.

Predictable cost model: Control IT costs with a predictable cost model and streamlined asset planning. A monthly subscription results in more predictable budgeting of your device fleet, with no upfront costs, and eliminates the challenge of tracking, depreciating and retiring assets.

Why Intergence

If the modern digital workplace demands seamless productivity, Intergence provides the essential foundation. Organisations choose us because we transform the desktop from an IT burden into a strategic asset. We don't just manage devices; we deliver a superior employee experience backed by proactive, always-on support powered by industry-leading platforms like ServiceNow. From end-to-end device lifecycle management and robust Zero-Trust security to clear, predictable DaaS pricing that maximises availability, we free your internal IT resources and ensure your employees have the fast, secure, and reliable technology needed to drive both maximum output and top-tier staff retention. Choosing Intergence means securing your future workforce and achieving IT simplicity.