Service Highlights

Holistic IT Management: Goes beyond a basic help desk to offer a comprehensive, 24/7 service that proactively manages and monitors your entire IT estate, including networks, servers, cloud infrastructure, and security.

Industry-Leading Technology: Utilises the ServiceNow platform for ITSM (IT Service Management) and ITOM (IT Operations Management) to ensure efficient, automated, and best-practice-aligned support processes.

Total Transparency & Control: The proprietary ServiceVIEW 360 portal provides a unique, real-time dashboard view of your service performance, including SLA and KPI compliance, and the operational status of all trouble tickets.

Seamless Communication: Offers a full omnichannel support model, giving customers a choice of access methods including email, a dedicated web portal, and specific DDI numbers for direct, priority phone access.

Expert and Dedicated Team: Customers gain access to a team of certified professionals who act as an extension of their own business, providing dedicated expertise and consistent support without the overhead of an in-house team.

Tired of juggling IT issues that distract your team from what truly matters? Our Managed Service Desk is more than just support—it's your dedicated IT partner, built to keep your business moving forward. We take the burden of daily IT headaches off your shoulders, providing expert, always-on support so you can focus on innovation and growth.

We deliver a world-class service powered by ServiceNow, the gold standard in IT Service Management. This isn't just about answering calls; it's about providing a seamless, intelligent experience that resolves issues proactively and efficiently. From routine requests to complex problems, our certified experts use cutting-edge tools to ensure maximum uptime and a professional user experience.

With our team as your IT backbone, you get a scalable, reliable service designed to meet your business needs now and in the future. We're here to turn your IT from a source of frustration into a powerful engine for success.

How you Benefit

Operational Benefits

• Increased Productivity: By offloading IT issues to a dedicated team, your employees can focus on their core responsibilities. This eliminates time wasted on troubleshooting and waiting for a resolution, directly boosting your business's productivity.

• Reduced Downtime: The proactive approach powered by ServiceNow's ITOM capabilities means potential problems are identified and fixed before they can disrupt operations. This leads to a more stable and reliable IT environment, minimising costly service outages.

• Faster Issue Resolution: A dedicated team of certified professionals and streamlined processes ensures that support tickets are resolved quickly and accurately. The omnichannel access and dedicated DDI numbers also mean getting help is always fast and convenient.

Financial Benefits

• Predictable Costs: You can replace the unpredictable costs of an in-house IT department (salaries, training, and hardware) with a predictable, scalable monthly fee. This makes IT budgeting simpler and more transparent.

• Cost Savings: You gain access to a full team of experts and enterprise-grade tools like ServiceNow without the significant investment required to acquire and manage them yourself.

• ROI: A more efficient and reliable IT infrastructure directly impacts your bottom line. Less downtime, higher productivity, and consistent support all contribute to a greater return on your technology investments.

Strategic Benefits

• Focus on Core Business: You are freed from the day-to-day complexities of IT management. This allows you to reallocate time, budget, and resources to strategic initiatives that drive business growth and innovation.

• Data-Driven Decisions: The ServiceVIEW 360 portal gives you unprecedented transparency. You can see how the service is performing against your SLAs and KPIs, empowering you to make informed decisions and demonstrate the value of your IT investment to stakeholders.

• Competitive Advantage: A well-managed and high-performing IT infrastructure provides a competitive edge. It ensures that your technology is an enabler of success, not a source of frustration, helping you respond faster to market demands and maintain a strong position in your industry.

Why Intergence?

Ready to transform your IT from a source of frustration into a strategic asset? Our Managed Service Desk is your partner in achieving that goal. Unlike standard help desks, we offer a service built on total transparency, giving you full visibility into performance with our unique ServiceVIEW 360 portal. We leverage the power of ServiceNow to not only resolve issues but to proactively prevent them, ensuring your business stays online and productive. Our team of certified experts is just an omnichannel click or call away, ready to act as a seamless extension of your business. Stop managing IT and start thriving—choose the Intergence Managed Service Desk.