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Why small businesses need IT Support

Why small businesses need IT support


Small business owners will often not have IT support high up on their list of priorities when it could keep the livelihood of any business altogether. If a major incident arises, for example, a company-wide server crash, emails going offline, or a major data breach, it's the worst time to realise that you needed a preventative plan in place.

Unfortunately, that's when a lot of businesses realise the need for some level of support. The fact is, IT support is not just an option if you want your business to run smoothly, it's a necessity.

But why go with a flat fee, fully managed IT service such as Intergence? Why not just use someone in the office to troubleshoot problems as they occur? Or maybe an hourly help desk service would do the trick?

It’s true that these solutions are better than nothing but having a dedicated team of IT experts watching over a company’s network decreases the chance of having another emergency situation arise in the first place. Not only that but when there is a big problem, our knowledgeable and experienced IT team can get you back on track without taking time away from your employees or having to worry about the cost of being on the line with a “by-the-hour” IT service.

Here’s a quick breakdown of the reasons why small business owners not only need IT support but how they can use a fully managed service provider to keep people productive and ultimately grow the business.

1. Your Productivity is Your Company's Lifeforce


While the office manager is bogged down with their day-to-day tasks it's just not sustainable or efficient to also have them worry about IT.

Productivity can take a huge hit when your employee's attention is divided between what they need to do to keep your business running smoothly and making sure everything is working properly.

Obtaining the best IT support keeps your people doing what you’re paying them to do, and not fiddling with a malfunctioning printer or some software issue.

2. Keep Your Change


Constant hold-ups and wasting time on broken technology also costs money. The more smoothly things run, the more money is saved. Not to mention the savings that add up from not having to hire a full IT staff in house. This may be feasible for large corporations, but it's exceptionally hard and not financially sound for most small businesses. When you have a dedicated team of professional IT Support, you can continue to grow your business, grow your profits, and maximize savings. Not to be cliché, but time really is money!

3. Get Professional Consultation


Simply put, small businesses that invest in IT and get a consultation from experts in the field are more likely to thrive than those that don’t. It’s for this reason that investing in IT support should be a prerequisite for any business, no matter what size. IT solutions for computer software, hardware, and more recent innovations for example VoIP phone systems and cloud storage are difficult to understand unless you’re a certified IT technician. But when a company’s only job is IT, there’s nothing more important to them than keeping up with technology.

Providing good consultation is what keeps their clients happy, and ultimately helps small businesses grow.

4. Stay Secure From Anywhere


Security can be a big problem for many small businesses, largely because hackers know that most companies of this size don’t impose tough security measures. Especially now that most businesses are facing work from home or hybrid work environments. So many small businesses lack the knowledge about the threat out there, or they perceive the cost of being protected to be too high.

And internet bots don’t care how small the business is...


They’re just automated hacking programs going through a list. If your server somehow makes it onto that randomly-generate list, then the damage caused can be extensive. Being up to date with security measures should be a huge priority no matter the size of your business or where you're working. And again, unless you’re in the IT industry, it’s near impossible to keep up with all the latest preventative measures, especially in this everchanging work from home environment. It's important to make sure your data is safe from wherever you and your team continue to work from this year.

5. Keep Everyone Happy


When things work smoothly, everyone is happy. Work culture and employee retention is a huge part of keeping a business going. If you're anything similar to us, your people are the most important part of your business.
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Brewery Road
Pampisford
Cambridge
CB22 3HG
We are a leading managed IT services provider that delivers innovative solutions to businesses of all sizes. Our team of experts are committed to helping you achieve your business goals by streamlining your operations and optimising your IT infrastructure.
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