By choosing Intergence, you're protecting your future with a partner committed to your success. We offer flexible, end-to-end IT managed services, from 1st, 2nd, 3rd line service desk support to comprehensive detection and threat monitoring, ensuring you're always covered. Our approach integrates customisable services with collaborative solutions, providing full technical transparency for truly impartial, impactful Managed Services that evolve with your needs.
Managed services places your IT management support and maintenance in the hands of external experts.
Transform your business by letting us take the IT burden off your shoulders. Our managed services place the full spectrum of your IT management—from network management and cybersecurity to data backup and technical support—in the hands of our expert team.
By choosing us, you can stop worrying about complex IT issues and focus on what you do best. Our predictable, subscription-based model eliminates the need for large upfront investments, provides transparent costs, and optimises your operational efficiency. We handle the IT, so you can drive your business forward.
Managed services become essential when your business demands a reliable and efficient IT infrastructure without the complexities of in-house management.
Don't let the complexities of IT hold your business back. Our managed services are the essential solution for businesses that demand a robust, reliable IT infrastructure without the headache of in-house management.
By partnering with us, you gain a dedicated team of experts ready to handle everything from network maintenance and cybersecurity to data backup and technical support. Our predictable subscription model is a cost-effective alternative to large upfront investments, giving you access to top-tier expertise without the financial strain of hiring, training, and retaining an in-house team.
With us, you'll gain the peace of mind that comes with knowing your IT systems are being proactively monitored 24/7. We'll help you minimise downtime, reduce security risks, and ensure your business stays ahead of the curve by leveraging the latest technologies and industry best practices.
Tired of one-size-fits-all IT support? We don't believe in it. We offer flexible IT service desk outsourcing solutions that fit your business like a glove. Whether you need a fully managed Service Desk to take IT off your plate or a seamless extension to your existing team, we adapt to your specific needs and operate a fully integrate ITSM & ITOM ServiceNow eco-system.
Modern IT desktop support is no longer just about fixing broken computers. It's now a proactive, strategic function dedicated to empowering your workforce. Our support offers 24/7 remote assistance and uses cloud and AI tools to fix issues fast, before they can disrupt productivity. This new approach focuses on creating a seamless "digital employee experience."
The health of your network is paramount. Yet, managing the ever-growing complexity of modern IT infrastructure can be a drain on resources, pulling focus away from your core business. Intergence are a strategic partner who proactively monitors, secures, and optimises your network 24/7, leveraging the latest in AI and automation to prevent issues before they ever arise.
Intergence seamlessly integrate Managed VoIP services with Microsoft Teams and award-winning Contact Centre as a Service (CCaaS) platform Five9. Intergence revolutionise their clients communication and customer service experience. This powerful combination transforms Microsoft Teams from a simple collaboration tool into a unified communications hub. Your agents can leverage Five9's advanced CCaaS features, such as intelligent call routing, comprehensive analytics, AI Agents and omnichannel support (voice, chat, email, and social media).
In the digital world, your data is everything. But what happens when disaster strikes? Relying on outdated, manual backups is a risk no business can afford. Imagine a proactive defence for your most valuable asset: managed backup services. This isn't just about securing your data—it's about ensuring swift, seamless recovery and guaranteeing your operations stay secure, no matter what challenges you face. This isn't just a service; it's a strategic partnership designed to fortify your business against the unpredictable.
In an age of relentless cyber threats, an unpatched system is a ticking time bomb. Every software vulnerability is a wide-open door for hackers, and the manual process of managing updates is a resource drain and a security risk you can no longer afford. Imagine a proactive, intelligent defence for your entire IT environment—a managed patch management service that automatically identifies, tests, and deploys critical updates, all without disrupting your business. It's about turning a chaotic, high-risk task into a strategic advantage that keeps your systems secure.
Predictable Costs & Optimised Budgeting: The traditional in-house IT model is fraught with unpredictable expenses—salaries, benefits, training, hardware and software costs, and the sudden, often-hefty price of a system failure. By contrast, an MSP operates on a predictable, fixed-fee model. This transforms IT from an unpredictable capital expense into a manageable operational cost, allowing businesses to budget accurately and reallocate resources toward core, revenue-generating activities. An MSP's economies of scale also provide access to cutting-edge tools and technologies that would be financially out of reach for most individual companies.
24/7 Proactive Monitoring: Intergence advanced unified tooling monitors your network infrastructure around the clock with AIOps predicting and resolving issues like connectivity problems, performance issues, or bandwidth bottlenecks before they can cause downtime. This ensures your operations remain seamless, your applications run smoothly, and your team stays productive.
Instant Access to Specialised Expertise: The IT landscape changes at a blistering pace. Keeping an in-house team trained and certified on every new threat, technology, and compliance regulation is a monumental, and often impossible, task. Intergence provides a team of diverse, certified experts with a wide range of specialised skills, from cybersecurity to cloud architecture. This gives your business instant access to a breadth of knowledge and the latest security measures and technology, ensuring your infrastructure is always up-to-date, secure, and operating at peak performance.
Increased Productivity and Strategic Focus: By offloading the day-to-day burden of IT management, a business can empower its employees to focus on their primary roles. Instead of having staff distracted by technical glitches or complex IT tasks, Intergence handles all the technical heavy lifting. This shift allows your business to dedicate its resources and energy to what it does best—innovation, customer service, and strategic growth. Ultimately, this partnership ensures that IT becomes a seamless enabler of business success, rather than a constant source of distraction and inefficiency.
What SLAs can I expect with Intergence's outsourced IT service desk: At Intergence, our Service Level Agreements are designed not just to meet, but to exceed your expectations, ensuring true peace of mind and operational excellence. We champion a cutting-edge 'Shift-Left' ITILv4 framework, proactively addressing issues at the earliest possible stage, often before they even impact your users. This innovative approach culminates in our unique and industry-leading 90% First-Time-Contact-Fix SLA, meaning the vast majority of your IT challenges are resolved immediately upon your first interaction. This commitment translates directly into minimal disruption, accelerated productivity, and significant cost savings, allowing your team to focus on core business objectives, confident that your IT is consistently performing at its peak.
Does Intergence provide customisable IT service support for specific business needs: At Intergence, we're dedicated to providing complete flexibility because we understand your IT needs are unique. Whether you require an end-to-end, fully managed IT and security service to handle every aspect of your technology, or specialised 3rd-line support for your most business-critical solutions, we tailor our approach precisely to you. This adaptability ensures your IT infrastructure always aligns perfectly with your strategic goals, enabling your business to operate with maximum efficiency, security, and peace of mind, regardless of its complexity.
What IT Service Management (ITSM) tooling does Intergence use: At Intergence, we're not just committed to support; we're dedicated to delivering world-class service that drives your success. That's why we leverage ServiceNow, the industry-leading ITSM and ITOM solution, as the backbone of our operations. ServiceNow empowers us to efficiently handle every incident, change, problem, and service request through our uniquely crafted workflow automation. This advanced platform, combined with our exclusive ServiceVIEW 360 portal, gives you complete visibility and seamless integration, ensuring smooth communication and an unparalleled service experience. The result? Maximised uptime, streamlined operations, and the peace of mind that comes from knowing your IT infrastructure is in expert hands, consistently performing to propel your business forward.
We know that when you're looking for a managed service partner, you need more than just a provider—you need a team you can trust.
For decades, we've helped organisations of all sizes, from global enterprises to local charities, solve their toughest IT challenges. Our secret? We bring the same level of enterprise-grade care and expertise to every single client, no matter their size or budget.
Our highly certified experts possess the deep technical skills you need, and our strong partnerships with leading technology vendors mean we can craft powerful, custom solutions that fit your specific requirements perfectly. When you work with us, you're not just getting a service; you're getting a dedicated partner committed to your success.
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